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Welcome to PickPetPack (https://pickpetpack.com). By using our website, you agree to the following Terms & Conditions. Please read them carefully before creating an account or making a purchase.

1. Acceptance of Terms

By accessing or using this website, you confirm that you are at least 18 years old and agree to comply with these Terms. If you do not agree, please do not use this site.

2. User Accounts & Login

To place orders, you must create an account using your first name, last name, and mobile number. A one-time mobile OTP login system is used for secure authentication.

Your billing address is collected during first checkout and saved to simplify future purchases. Logging in with your mobile number gives you full access to past orders and account details.

3. Orders & Payments

All orders on PickPetPack are prepaid only. We accept secure payments via PayPal and Stripe.

We do not accept Cash on Delivery (COD) or partial payments. Orders are confirmed once payment is successfully processed.

4. Shipping & Delivery

  • We ship only within the USA.
  • Estimated delivery time is 3 to 7 business days from the date of order confirmation.
  • Some products may include additional shipping charges, especially for heavier or specialty items.
  • At times, shipping may be waived off based on cart quantity, discount coupons, or promotional events.
  • Full shipping cost details (if any) are displayed at checkout.

5. Returns & Refunds

  • You may request a return within 7 days of delivery.
  • We arrange pickup of returned items at no cost to you.
  • Items must be unused, in original condition, and with all packaging intact.
  • Refunds are processed back to your original payment method.
  • No restocking fee is charged.

6. Order Cancellations

You may cancel your order only if it has not yet been shipped.

Once the product has been dispatched, cancellation is no longer possible.

To request cancellation, contact our support team as soon as possible after placing your order.

7. Promotions & Coupons

We may offer promotional discounts, free shipping, or coupon codes during seasonal events, product launches, or special campaigns.

Each promotion may have specific terms (e.g., minimum quantity, valid period), and we reserve the right to cancel or modify such offers without notice.

8. Intellectual Property

All content on this site, including logos, text, product images, and graphics, is the property of PickPetPack and is protected by copyright and trademark laws.

You may not copy, reproduce, or distribute any part of our website content without written permission.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages that may arise from the use of our website or services.

Our total liability is limited to the amount paid for your purchase.

10. Governing Law

These Terms are governed by the laws of the United States.

Any disputes arising out of the use of this website shall be subject to the exclusive jurisdiction of the courts within the United States.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Changes become effective immediately upon posting. Your continued use of the site indicates your acceptance of those changes.

12. Contact Us

If you have any questions regarding these Terms, please reach out to us: