FAQ’s
Shipping & Delivery
- Most orders are shipped from our USA warehouse and arrive within 3–7 business days. You will receive a tracking number to monitor your package.
- Yes! Every order comes with real-time tracking so you can see exactly where your package is until it reaches your doorstep.
- If your order hasn’t shipped yet, contact us immediately. We’ll do our best to update your shipping address.
- Yes! You can view and download your invoice anytime from the “My Account” section under Order Details. Additionally, a copy of your invoice is automatically attached to your order confirmation email.
- At this time, we only ship within the USA.
- Shipping charges vary based on product size and quantity. Some orders may qualify for free shipping above a certain cart value ($49 for the USA).
Returns & Refunds
You can return any product within 7 days of delivery for a full refund, provided it’s in its original condition.
Contact our customer support. We’ll guide you through a hassle-free return process, including pickup or a prepaid return label.
Refunds are processed within 4–7 business days after we receive the returned item.
Yes, exchanges are possible if the item is in original condition. Contact support for assistance.
Contact us immediately with photos. We’ll arrange a replacement or full refund at no extra cost.
A: You can review our full Returns & Refunds Policy on our dedicated policy page. For your convenience, policy details are also available on each product page under the “Shipping & Delivery” tab.
Most orders are shipped from our USA warehouse and arrive within 3–7 business days. You will receive a tracking number to monitor your package.
Yes! Every order comes with real-time tracking so you can see exactly where your package is until it reaches your doorstep.
If your order hasn’t shipped yet, contact us immediately. We’ll do our best to update your shipping address.
Yes! You can view and download your invoice anytime from the “My Account” section under Order Details. Additionally, a copy of your invoice is automatically attached to your order confirmation email.
At this time, we only ship within the USA.
Shipping charges vary based on product size and quantity. Some orders may qualify for free shipping above a certain cart value ($49 for the USA).
Orders & Cancellations
You will receive a confirmation email immediately after placing your order. You can also check your order status in My Account.
You can cancel your order before it has been shipped. Contact customer support as soon as possible.
Payments & Security
We accept PayPal and Stripe for secure, prepaid payments. No COD is available.
Absolutely. All transactions are encrypted and secure using trusted payment gateways.
Currently, each order must be paid with a single payment method.
No, your payment details are securely processed via PayPal or Stripe and are never stored on our site.
This happens when delivery is not available to your location. Payment options like PayPal or Stripe are disabled if your address is outside our delivery zones. Make sure your shipping address is within the USA.
Login& Register
This message appears because you are trying to register again with an account that already exists. Since your profile is already created, you can directly log in using the “Returning Customer: Login Here” link, located on the left side at the top of the checkout page.
This message appears because delivery is not available to the location corresponding to the entered ZIP code. If you entered the ZIP code incorrectly, try entering it again. The message will disappear automatically once a deliverable ZIP code is entered.
This occurs because you are trying to register again with an existing account. Use the “Returning Customer: Login Here” link at the top left of the checkout page to log in.
Phone number – Used for secure login with OTP (One-Time Password), ensuring your account and personal details remain fully protected. It also allows our support team to assist you quickly if needed.
Email address – Used to send important order updates such as confirmation, processing, shipping, delivery, and completion. This ensures you can track your orders in real-time and stay informed at every step.
Providing both ensures safe account access, real-time order tracking, and reliable customer support.
🔒 We value your privacy and never share your phone number or email with third parties.
- If you have already registered, this message appears to simplify the checkout process. You should use the login link at the top of the checkout page. The fields are grayed out to prevent retyping your details and avoid duplicate registration. This is a customized feature designed for user convenience.
Customer Support & General Questions
You can reach us via email or live chat Monday–Friday. We typically respond within 24 hours.
Check your tracking number first. If your order seems delayed, contact support and we’ll resolve it promptly.
If your order hasn’t shipped, we can update items or quantities. Contact support immediately.
Yes! All products are carefully sourced and pet-safe, suitable for dogs, cats, and small pets.
You can sign up for restock notifications on the product page.
Shipping charges depend on the product or total order. Free shipping is applied to orders above $49 within the USA.
Contact support. We’ll investigate and arrange a replacement or refund if necessary.
